Hiring Dedicated Technology Professionals for IT Jobs in Philadelphia, PA.
We are BRITEWISE.
Educational technology staffing is all we do. Why are we called BRITEWISE? We liked the name. To us it implies that both our company and our district partners bring wisdom to the table. We are seeking applications for experienced Technology Specialists and Technicians to help take our company and customers to the next level.
We are currently hiring for these IT positions.
Help Desk Specialist
What you will be doing:
The Help Desk Support Technician will join the talented team in the West Chester, PA area. You will provide Tier 1 support for students and parents. Tier 1 support is the first line of support for our staff and families. The primary function of the Tier 1 technician is to gather general information about the end user and determine their issue by analyzing the symptoms and resolve their issue. The Tier 1 technician will collaborate with the Tier 2 support technicians, the Support Manager, and other Information Technology Department members to identify trends and resolve issues as needed. This position reports to the IT Support Manager.
- Respond to requests for support from parents, students, and staff.
- Provide general support for the Information Technology Department.
- Troubleshoot hardware, software, and system issues.
- Performs other miscellaneous duties as assigned by management.
- Assist in project based initiatives as needed.